TRAINING SCHEDULE

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

Designed for all members of public safety to have a basic understanding of homegrown violent extremism. All class times listed are Pacific (California) time.

This course is designed to provide a basic understanding of the sovereign citizen ideology.

Communications Training Officer Certification Course

Teaching Adults: What Every Trainer Should Know

Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.

This course is 4 or 8 hours and is designed for Public Safety Dispatchers and reviews the unique stressors associated with 9-1-1 as well as provide tools for managing stress. All class times listed are Pacific (California) time.

This course is designed for public safety dispatch supervisors, managers and directors.

This 8-hour course considers the emotional aspect of being a 9-1-1 dispatcher.

This Kim Turner, LLC course explores the emotional toll of being a 9-1-1 dispatcher and provides participants with an understanding of the definition of traumatic stress, as well as the common issues experienced by 9-1-1 professionals who handle multiple traumatic calls.

The primary goals of this course are to familiarize 9-1-1 first responders and public safety employees with the courtroom process and the appropriate demeanor for witnesses. All class times listed are Pacific (California) time.

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.

This course speaks to the significance of professional standards for public safety dispatchers and anchors on concepts of customer service and the mission/vision of our public service agencies.

This course addresses cultural diversity and inclusion for public safety agencies. For California agencies, this is a POST Plan I course and reimbursable for travel, per diem, tuition, and backfill. All class times listed are Pacific (California) time. The course also is STC certified course #00240175

This course meets the POST mandated 24-hour Field Training Officer update to completed every three years.

Communications Training Officer Certification Course

Taught by law enforcement officers, the course is designed for current police officers to address common organizatioal stressors of modern policing.

The course explores the US domestic violent extremists threat landscape and is designed for first responders to include 9-1-1 and field personnel.

This course explores working with and supervising different generations in a public safety communications center.

The course explores the US domestic violent extremists threat landscape and is designed for first responders to include 9-1-1 and field personnel.

The course explores the US domestic violent extremists threat landscape and is designed for first responders to include 9-1-1 and field personnel.

This course is designed to provide a basic understanding of the sovereign citizen ideology.

Designed for all members of public safety to have a basic understanding of homegrown violent extremism. All class times listed are Pacific (California) time.

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

This course speaks to the significance of professional standards for public safety dispatchers and anchors on concepts of customer service and the mission/vision of our public service agencies.

This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

The primary goals of this course are to familiarize 9-1-1 first responders and public safety employees with the courtroom process and the appropriate demeanor for witnesses. All class times listed are Pacific (California) time.

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.

AI in 9-1-1: Critical Skills for the Modern Dispatcher and Supervisor is an 4-hour on-demand e-learning certification course designed for 9-1-1 dispatchers, supervisors, and communications managers. This course teaches the evaluation and decision-making skills required when working with AI-assisted dispatch tools under live call conditions. Approved by CalOES for ATA training allotment reimbursement for California PSAPs. This course is not approved by California POST.

This course explores working with and supervising different generations in a public safety communications center.

This course addresses cultural diversity and inclusion for public safety agencies. For California agencies, this is a POST Plan I course and reimbursable for travel, per diem, tuition, and backfill. All class times listed are Pacific (California) time. The course also is STC certified course #00240175

This course is designed to provide a basic understanding of the sovereign citizen ideology.

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.