Stress Management

This 8-hour course considers the emotional aspect of being a 9-1-1 dispatcher and provides students with an understanding of traumatic stress definitions and common issues experienced by 9-1-1 professionals handling multiple traumatic calls. It is an especially useful course to have a better understanding of major critical incident exposure which unfortunately is becoming more frequent in our profession.  

Under the instruction provided by a qualified instructor(s) each student will acheive the following learning outcomes:

• Describe the general adaptive response to stress, including the stages of alarm, resistance, and exhaustion
• Identify the contexts in which stress becomes problematic, and how stress is a different emotional reaction than distress
• Review mental health conditions associated with cumulative stress exposure
• Describe the association between thoughts, emotions, and behaviors, with an emphasis on how these associations can lead to poor mental health in the long-term
• Identify opportunities for breaking these associations in a way that can reduce risk for current and long-term suffering

If the class is CalOES approved for reimbursement you will receive the branch notification as part of the registration confirmation.

Current public safety dispatchers or telecommunicators.