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UPCOMING TRAINING & EVENTS

Here is a list of all our upcoming courses, arranged by date. If you're looking for a specific track or course, use the search box and you'll get to the right place. Please note, for all online courses a webcam and microphone are necessary as all students must be on camera and actively participate in the course.

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Live online events

May 2024

13

May

Science of Wellness

Live online

Limited places
8CPT hours

Mon 13 May 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • Free

Mon 13 May 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan.

22

May
Limited places
4CPT hours

Wed 22 May 2024

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Teagan Lugo
  • $149.00

Wed 22 May 2024

8:00 AM - 12:00 PM (4 hours)

Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.

23

May

Leadership and Accountability

Live online

Limited places
4CPT hours

Thu 23 May 2024

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00 excl. Tax

Thu 23 May 2024

8:00 AM - 12:00 PM (4 hours)

This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.

29

May

Dispatch Priming

Live online

Sold out
8CPT hours

Wed 29 May 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Ken Hardesty
  • $199.00 excl. Tax

Wed 29 May 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

Sold out
4CPT hours

Wed 29 May 2024

11:00 AM - 3:00 PM (4 hours)

  • Sunnyvale
Presented by
Mandi Runnells
  • $149.00 excl. Tax

Wed 29 May 2024

11:00 AM - 3:00 PM (4 hours)

This course is specifically designed for 9-1-1 first responders who are tasked with writing daily or weekly observation reports, assigned as communications training officers, administrative assignments or supervisors overseeing the training program for newly hired dispatchers.

31

May
40CPT hours

31 May 2024 - 3 Jun 2024

4 days, 8:00 AM - 6:00 PM

  • El Cajon
Presented by
Mandi Runnells
Sergio Ortiz
  • $749.00

31 May 2024 - 3 Jun 2024

4 days, 8:00 AM - 6:00 PM

Communications Training Officer Certification Course

June 2024

1

Jun

Science of Wellness

Live online

Sold out
8CPT hours

Sat 1 Jun 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • Free

Sat 1 Jun 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan.

3

Jun
8CPT hours

Mon 3 Jun 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $175.00

Mon 3 Jun 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

The primary goals are to increase officer safety and enhance professionalism. All class times listed are Pacific (California) time.

6

Jun
8CPT hours

Thu 6 Jun 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $125.00

Thu 6 Jun 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

7

Jun

Dispatch Priming

Live online

Limited places
8CPT hours

Fri 7 Jun 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $199.00 excl. Tax

Fri 7 Jun 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

11

Jun

Complacency and Critical Decision Making

Live online

4CPT hours

Tue 11 Jun 2024

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00 excl. Tax

Tue 11 Jun 2024

8:00 AM - 12:00 PM (4 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

12

Jun

Professional Standards

Live online

4CPT hours

Wed 12 Jun 2024

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $125.00

Wed 12 Jun 2024

8:00 AM - 12:00 PM (4 hours)

This course speaks to the significance of professional standards for public safety dispatchers and anchors on concepts of customer service and the mission/vision of our public service agencies.

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