OUR MISSION
Our mission is to bridge the gap in public safety between field and 9-1-1 first responders through training and consulting services.
Upcoming Courses and Events
Can't find the course you're looking for? Use the search box just below.
Tue 4 Aug 2026
8:00 AM - 12:00 PM (4 hours)
The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.
![De-escalation Training for Dispatchers [COPS]](https://wc1.prod6.arlocdn.net/p/fdc8346668694a4aa2fd25efe7dd1139/d/tNGFCCFlwtoHLze3TI1BgpbnogddOjxYTSP3zl69hDKqFrqu/TKTF-art2021-blk.jpg)
Wed 5 Aug 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
Tuition free, in person de-escalation training for active U.S. 9-1-1 call takers, dispatchers, and public safety records technicians. Funded through the U.S. Department of Justice COPS grant program. Pre-registration required. Class size is limited. If enrolling mulitple students please put them on one invoice. The course is POST certified in California CCN#1301-21207 Additional state certifications include Michigan TKT2025-6092 The grant is for local, state, city, county, tribal, 9-1-1 dispatchers.
Thu 6 Aug 2026
8:00 AM - 12:00 PM (4 hours)
Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞
Fri 7 Aug 2026
8:00 AM - 12:00 PM (4 hours)
This specialized training course provides essential legal updates for public safety call takers and dispatchers. Participants will gain comprehensive knowledge regarding their legal responsibilities while learning how current policies, state laws, federal mandates, and recent regulatory changes affect their critical role.
Mon 10 Aug 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically tailored for current 9-1-1 calltakers & dispatchers, only. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend to allow those on the waitlist to attend.
11 - 14 Aug 2026
4 days, 7:00 AM - 6:00 PM
Communications Training Officer Certification Course
PILLARS OF TRAINING
Explore our courses offered online or in-person.
Active Assailant & Critical Incidents Pillar
Courses designed with a holistic approach with considerations for 9-1-1 first responders and field first responders ranging from Active Shooter to Outlaw Motorcycle Gangs.
Leadership Pillar
Real-world leadership courses facilitated online and in-person. The courses challenge students in a thoughtful and considerate way and are designed for real 9-1-1 challenges.
Retention Pillar
Recruitment and training are the foundation for your PSAP. Our Communications Training Officer certification course and Advanced Training Officer (Advanced CTO) courses support your programs so your trainers transition to highly effective teachers.
Wellness Pillar
Most of our courses in this pillar are designed for understanding and managing the unique stressors associated with working as a 9-1-1 first responder. We also offer a Wellness course for field first responders.