OUR MISSION
Our mission is to bridge the gap in public safety between field and 9-1-1 first responders through training and consulting services.
Upcoming Courses and Events
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Mon 25 Sep 2023
1 day, 5:00 AM - 1:00 PM (8 hours)
This course is designed for Public Safety Dispatchers and reviews the unique stressors associated with 911 as well as provide tools for managing stress.
Thu 28 Sep 2023
8:00 AM - 12:00 PM (4 hours)
Has complacency plagued your 9-1-1 center?
Tue 3 Oct 2023
1 day, 8:00 AM - 5:00 PM (9 hours)
Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.
Wed 4 Oct 2023
8:00 AM - 12:00 PM (4 hours)
This course explores working with and supervising different generations in a public safety communications center.
Thu 5 Oct 2023
8:00 AM - 12:00 PM (4 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies. All class times listed are Pacific (California) time.
Wed 11 Oct 2023
8:00 AM - 12:00 PM (4 hours)
Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.
PILLARS OF TRAINING
Explore our courses offered online or in-person.
Active Assailant & Critical Incidents Pillar
Courses designed with a holistic approach with considerations for 9-1-1 first responders and field first responders ranging from Active Shooter to Outlaw Motorcycle Gangs.
Leadership Pillar
Real-world leadership courses facilitated online and in-person. The courses challenge students in a thoughtful and considerate way and are designed for real 9-1-1 challenges.
Retention Pillar
Recruitment and training are the foundation for your PSAP. Our Communications Training Officer certification course and Advanced Training Officer (Advanced CTO) courses support your programs so your trainers transition to highly effective teachers.
Wellness Pillar
Most of our courses in this pillar are designed for understanding and managing the unique stressors associated with working as a 9-1-1 first responder. We also offer a Wellness course for field first responders.