AI in 9-1-1

AI tools are already operational in PSAPs nationwide. Rapid SOS, Prepared Live, Motorola CommandCentral, and other platforms now deliver AI-processed location data, caller behavioral analysis, predictive resource suggestions, and automated call classification directly into the dispatcher's workflow. The technology arrived faster than the training.

AI in 9-1-1 closes that gap. This is not an academic survey of artificial intelligence. This is an operational training program built for the console, designed to develop the critical evaluation and decision-making skills that dispatchers, supervisors, and communications managers need when AI-generated information appears on their screen during a call where someone's safety depends on the next decision.

The course is organized into five modules and a scenario-based integrated assessment.

Module 1, The AI Landscape in 9-1-1 Today, establishes a common vocabulary and operational awareness of the AI tools currently deployed in PSAPs, including the critical distinction between deterministic and probabilistic data.

Module 2, The Human Factors Problem, addresses the three primary risks of AI tool reliance that decades of aviation and healthcare research have documented: automation bias, skill degradation, and complacency.

Module 3, Critical Evaluation in Real Time, introduces the SAVE™ framework (Source, Accuracy, Verify, Evaluate), the signature tool of this course, designed to function under the time pressure of a live 9-1-1 call.

Module 4, When AI Is Wrong: Decision Protocols, trains dispatchers to recognize categories of AI failure, override AI outputs when warranted, and document those overrides defensibly.

Module 5, Supervisory Oversight and Skill Maintenance, extends individual competencies to the organizational level, covering QA implications, manual skill maintenance, and the culture of critical evaluation.

Each module includes assessed learning activities evaluated through structured rubrics. Participants complete AI tool inventories, human factors case analyses, SAVE™ framework application exercises, and an integrated scenario assessment that produces usable artifacts for their agency.

No prior AI or technology coursework is required. Current employment in a public safety communications center is the only prerequisite.

Kim Turner, LLC is the only training provider offering this course. Approved by CalOES for ATA training allotment reimbursement for California PSAPs. This course is not approved by California POST.

This on demand course is approved for CalOES ATA tuition reimbursement using the training allotment for California 9-1-1 PSAPs

Currently employed in 9-1-1 for a public safety agency.