COURSE CATALOG

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

The primary goals are to increase officer safety and enhance professionalism. All class times listed are Pacific (California) time.

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

Designed for all members of public safety to have a basic understanding of homegrown violent extremism. All class times listed are Pacific (California) time.

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Motorcycle gang update

Communications Training Officer Certification Course

Teaching Adults: What Every Trainer Should Know

Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.

This course is 4 or 8 hours and is designed for Public Safety Dispatchers and reviews the unique stressors associated with 9-1-1 as well as provide tools for managing stress. All class times listed are Pacific (California) time.

This course is designed for public safety dispatch supervisors, managers and directors.

This 8-hour course considers the emotional aspect of being a 9-1-1 dispatcher.

This Kim Turner, LLC course explores the emotional toll of being a 9-1-1 dispatcher and provides participants with an understanding of the definition of traumatic stress, as well as the common issues experienced by 9-1-1 professionals who handle multiple traumatic calls.

The primary goals of this course are to familiarize 9-1-1 first responders and public safety employees with the courtroom process and the appropriate demeanor for witnesses. All class times listed are Pacific (California) time.

This course is designed to provide a basic understanding of the sovereign citizen ideology.

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

This essential leadership course is designed for emerging and existing leaders and those seeking promotion in public safety agencies. This presentation is exclusively for Records Personnel.

This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.

This course explores working with and supervising different generations in a public safety communications center.

This course meets the POST mandated 24-hour Field Training Officer update to completed every three years.