UPCOMING TRAINING & EVENTS

Tue 4 Aug 2026

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

Wed 5 Aug 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

Tuition free, in person de-escalation training for active U.S. 9-1-1 call takers, dispatchers, and public safety records technicians. Funded through the U.S. Department of Justice COPS grant program. Pre-registration required. Class size is limited. If enrolling mulitple students please put them on one invoice. The course is POST certified in California CCN#1301-21207 Additional state certifications include Michigan TKT2025-6092 The grant is for local, state, city, county, tribal, 9-1-1 dispatchers.

Thu 6 Aug 2026

8:00 AM - 12:00 PM (4 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

Fri 7 Aug 2026

8:00 AM - 12:00 PM (4 hours)

This specialized training course provides essential legal updates for public safety call takers and dispatchers. Participants will gain comprehensive knowledge regarding their legal responsibilities while learning how current policies, state laws, federal mandates, and recent regulatory changes affect their critical role.

Mon 10 Aug 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 calltakers & dispatchers, only. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend to allow those on the waitlist to attend.

11 - 14 Aug 2026

4 days, 7:00 AM - 6:00 PM

Communications Training Officer Certification Course

Mon 17 Aug 2026

8:00 AM - 12:00 PM (4 hours)

This course speaks to the significance of professional standards for public safety dispatchers and anchors on concepts of customer service and the mission/vision of our public service agencies.

Tue 18 Aug 2026

8:00 AM - 12:00 PM (4 hours)

This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.

Wed 19 Aug 2026

8:00 AM - 12:00 PM (4 hours)

Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.

Thu 20 Aug 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

Tuition free, in person de-escalation training for active U.S. 9-1-1 call takers, dispatchers, and public safety records technicians. Funded through the U.S. Department of Justice COPS grant program. Pre-registration required. Class size is limited. If enrolling mulitple students please put them on one invoice. The course is POST certified in California CCN#1301-21207 Additional state certifications include Michigan TKT2025-6092 The grant is for local, state, city, county, tribal, 9-1-1 dispatchers.

Fri 21 Aug 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.

Fri 28 Aug 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

Tuition free, in person de-escalation training for active U.S. 9-1-1 call takers, dispatchers, and public safety records technicians. Funded through the U.S. Department of Justice COPS grant program. Pre-registration required. Class size is limited. If enrolling mulitple students please put them on one invoice. The course is POST certified in California CCN#1301-21207 Additional state certifications include Michigan TKT2025-6092 The grant is for local, state, city, county, tribal, 9-1-1 dispatchers.

Wed 2 Sep 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.

Thu 10 Sep 2026

8:00 AM - 12:00 PM (4 hours)

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

Fri 11 Sep 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically designed for 9-1-1 first responders, Records trainers, or professional staff who are tasked with writing daily or weekly observation reports, assigned as communications training officers, training officers, administrative assignments or supervisors overseeing the training program.

Tue 15 Sep 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 calltakers & dispatchers, only. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend to allow those on the waitlist to attend.

Wed 16 Sep 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

Thu 17 Sep 2026

8:00 AM - 12:00 PM (4 hours)

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

22 - 25 Sep 2026

4 days, 8:00 AM - 5:00 PM

This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.

Mon 28 Sep 2026

8:00 AM - 12:00 PM (4 hours)

Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.

Tue 29 Sep 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

Tuition free, in person de-escalation training for active U.S. 9-1-1 call takers, dispatchers, and public safety records technicians. Funded through the U.S. Department of Justice COPS grant program. Pre-registration required. Class size is limited. If enrolling mulitple students please put them on one invoice. The course is POST certified in California CCN#1301-21207 Additional state certifications include Michigan TKT2025-6092 The grant is for local, state, city, county, tribal, 9-1-1 dispatchers.

Thu 1 Oct 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 calltakers & dispatchers, only. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend to allow those on the waitlist to attend.

5 - 9 Oct 2026

1 week, 8:00 AM - 5:00 PM

Communications Training Officer Certification Course