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UPCOMING TRAINING & EVENTS

Here is a list of all our upcoming courses, arranged by date. If you're looking for a specific track or course, use the search box and you'll get to the right place. Please note, for all online courses a webcam and microphone are necessary as all students must be on camera and actively participate in the course.

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April 2025

School Violence

28

Apr

School Violence

Live online

4CPT hours

Mon 28 Apr 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $149.00 excl. Tax

Mon 28 Apr 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.

Active Shooter Situations

29

Apr

Active Shooter Situations

Live online

Tue 29 Apr 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
  • $149.00

Tue 29 Apr 2025

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Science of Wellness

30

Apr

Science of Wellness

Live online

8CPT hours

Wed 30 Apr 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Teagan Lugo
  • Free

Wed 30 Apr 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

May 2025

Dispatch Priming

1

May

Dispatch Priming

Live online

8CPT hours

Thu 1 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $199.00 excl. Tax

Thu 1 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

Emotional Intelligence in 9-1-1

9

May

Emotional Intelligence in 9-1-1

Anaheim

8CPT hours

Fri 9 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Anaheim
Presented by
  • $249.00 excl. Tax

Fri 9 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

Interpersonal Skills and Career Survival

14

May

8CPT hours

Wed 14 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $199.00

Wed 14 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

Science of Wellness

16

May

Science of Wellness

Live online

Sold out
8CPT hours

Fri 16 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • Free

Fri 16 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Dispatcher's Role in Critical Incidents

19

May

4CPT hours

Mon 19 May 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $149.00

Mon 19 May 2025

8:00 AM - 12:00 PM (4 hours)

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

Complacency and Critical Decision Making

20

May

Complacency and Critical Decision Making

Live online

4CPT hours

Tue 20 May 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00 excl. Tax

Tue 20 May 2025

8:00 AM - 12:00 PM (4 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

Professional Standards

29

May

Professional Standards

Live online

4CPT hours

Thu 29 May 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00

Thu 29 May 2025

8:00 AM - 12:00 PM (4 hours)

This course speaks to the significance of professional standards for public safety dispatchers and anchors on concepts of customer service and the mission/vision of our public service agencies.

June 2025

Science of Wellness

2

Jun

Science of Wellness

Live online

8CPT hours

Mon 2 Jun 2025

1 day, 5:00 AM - 2:00 PM (9 hours)

  • Live online
Presented by
  • Free

Mon 2 Jun 2025

1 day, 5:00 AM - 2:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Communications Training Officer

6

Jun

Communications Training Officer

Live online

Limited places
40CPT hours

6 - 9 Jun 2025

4 days, 7:00 AM - 6:00 PM

  • Live online
Presented by
Mandi Runnells
  • $999.00

6 - 9 Jun 2025

4 days, 7:00 AM - 6:00 PM

Communications Training Officer Certification Course

Handling the Rising Tide of Suicide

12

Jun

4CPT hours

Thu 12 Jun 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00

Thu 12 Jun 2025

8:00 AM - 12:00 PM (4 hours)

Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.

Advanced Training Officer - Records

13

Jun

Advanced Training Officer - Records

Ontario

Limited places
8CPT hours

Fri 13 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Ontario
Presented by
Mandi Runnells
  • $249.00 excl. Tax

Fri 13 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.

Conflict Management

18

Jun

Conflict Management

Live online

4CPT hours

Wed 18 Jun 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00 excl. Tax

Wed 18 Jun 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

Emotional Intelligence in 9-1-1

20

Jun

Emotional Intelligence in 9-1-1

Santa Rosa

8CPT hours

Fri 20 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Santa Rosa
Presented by
  • $249.00 excl. Tax

Fri 20 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

Dispatch Priming

30

Jun

Dispatch Priming

Live online

8CPT hours

Mon 30 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $199.00 excl. Tax

Mon 30 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

August 2025

1 - 29 Aug 2025

Modular Format, all Friday's in August, 0800-1700, All 5 sessions required

  • Online
Presented by
Jessica Palomino
Mandi Runnells
  • $999.00

1 - 29 Aug 2025

Modular Format, all Friday's in August, 0800-1700, All 5 sessions required

Communications Training Officer Certification Course

Active Shooter Situations

5

Aug

Active Shooter Situations

Live online

Tue 5 Aug 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $199.00

Tue 5 Aug 2025

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Crisis Communications Skills

6

Aug

Crisis Communications Skills

Live online

Wed 6 Aug 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Vicente De La Torre
  • $199.00

Wed 6 Aug 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

Complacency and Critical Decision Making

7

Aug

Complacency and Critical Decision Making

Live online

4CPT hours

Thu 7 Aug 2025

3:00 PM - 7:00 PM (4 hours)

  • Live online
Presented by
  • $199.00 excl. Tax

Thu 7 Aug 2025

3:00 PM - 7:00 PM (4 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

Conflict Management

11

Aug

Conflict Management

Live online

4CPT hours

Mon 11 Aug 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $199.00 excl. Tax

Mon 11 Aug 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

Science of Wellness

13

Aug

Science of Wellness

Live online

8CPT hours

Wed 13 Aug 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • Free

Wed 13 Aug 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Domestic Terrorism

15

Aug

Domestic Terrorism

Live online

4CPT hours

Fri 15 Aug 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $199.00 excl. Tax

Fri 15 Aug 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the US domestic violent extremists threat landscape and is designed for first responders to include 9-1-1 and field personnel.