April 2026
![De-escalation Training for Dispatchers [COPS]](https://wc1.prod6.arlocdn.net/p/fdc8346668694a4aa2fd25efe7dd1139/d/tNGFCCFlwtoHLze3TI1BgpbnogddOjxYTSP3zl69hDKqFrqu/TKTF-art2021-blk.jpg)
Tue 28 Apr 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
Tuition free, in person de-escalation training for active U.S. 9-1-1 call takers, dispatchers, and public safety records technicians. Funded through the U.S. Department of Justice COPS grant program. Pre-registration required. Class size is limited. The course is POST certified in California CCN#1301-21207 Additional state certifications include Michigan TKT2025-6092
Wed 29 Apr 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞
Thu 30 Apr 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.
May 2026
Fri 1 May 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.
Tue 5 May 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.
Wed 6 May 2026
8:00 AM - 12:00 PM (4 hours)
The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.
Wed 13 May 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.
Thu 14 May 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This Kim Turner, LLC course explores the emotional toll of being a 9-1-1 dispatcher and provides participants with an understanding of the definition of traumatic stress, as well as the common issues experienced by 9-1-1 professionals who handle multiple traumatic calls.
Fri 15 May 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞
Mon 18 May 2026
1 day, 5:00 AM - 2:00 PM (9 hours)
Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.
Tue 19 May 2026
8:00 AM - 12:00 PM (4 hours)
Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.
Tue 26 May 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.
Wed 27 May 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.
Wed 27 May 2026
8:00 AM - 12:00 PM (4 hours)
This course is designed for public safety dispatch supervisors, managers and directors.
Wed 27 May 2026
3:00 PM - 7:00 PM (4 hours)
This course is designed for public safety dispatch supervisors, managers and directors.
Thu 28 May 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.
29
May
Advanced Training Officer - Dispatch and Records
Kern County Office of Emergency Services
Fri 29 May 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.
June 2026
1 - 5 Jun 2026
1 week, 8:00 AM - 5:00 PM
Communications Training Officer Certification Course
15 - 19 Jun 2026
1 week, 8:00 AM - 5:00 PM
Communications Training Officer Certification Course
Mon 22 Jun 2026
8:00 AM - 12:00 PM (4 hours)
This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.
Wed 24 Jun 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.
August 2026
Wed 5 Aug 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
Tuition free, in person de-escalation training for active U.S. 9-1-1 call takers, dispatchers, and public safety records technicians. Funded through the U.S. Department of Justice COPS grant program. Pre-registration required. Class size is limited. The course is POST certified in California CCN#1301-21207 Additional state certifications include Michigan TKT2025-6092
Mon 10 Aug 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.
11 - 14 Aug 2026
4 days, 7:00 AM - 6:00 PM
Communications Training Officer Certification Course