June 2026
Tue 9 Jun 2026
8:00 AM - 12:00 PM (4 hours)
The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.
Tue 9 Jun 2026
2:00 PM - 6:00 PM (4 hours)
The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.
Wed 10 Jun 2026
8:00 AM - 12:00 PM (4 hours)
Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞
Wed 10 Jun 2026
2:00 PM - 6:00 PM (4 hours)
Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞
Thu 11 Jun 2026
8:00 AM - 12:00 PM (4 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.
Thu 11 Jun 2026
2:00 PM - 6:00 PM (4 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.
15 - 19 Jun 2026
1 week, 8:00 AM - 5:00 PM
Communications Training Officer Certification Course
Mon 22 Jun 2026
8:00 AM - 12:00 PM (4 hours)
This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.
Wed 24 Jun 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend to allow those on the waitlist to attend.
August 2026
Tue 4 Aug 2026
8:00 AM - 12:00 PM (4 hours)
The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.
![De-escalation Training for Dispatchers [COPS]](https://wc1.prod6.arlocdn.net/p/fdc8346668694a4aa2fd25efe7dd1139/d/tNGFCCFlwtoHLze3TI1BgpbnogddOjxYTSP3zl69hDKqFrqu/TKTF-art2021-blk.jpg)
Wed 5 Aug 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
Tuition free, in person de-escalation training for active U.S. 9-1-1 call takers, dispatchers, and public safety records technicians. Funded through the U.S. Department of Justice COPS grant program. Pre-registration required. Class size is limited. If enrolling mulitple students please put them on one invoice. The course is POST certified in California CCN#1301-21207 Additional state certifications include Michigan TKT2025-6092 The grant is for local, state, city, county, tribal, 9-1-1 dispatchers.
Thu 6 Aug 2026
8:00 AM - 12:00 PM (4 hours)
Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞
Fri 7 Aug 2026
8:00 AM - 12:00 PM (4 hours)
This specialized training course provides essential legal updates for public safety call takers and dispatchers. Participants will gain comprehensive knowledge regarding their legal responsibilities while learning how current policies, state laws, federal mandates, and recent regulatory changes affect their critical role.
Mon 10 Aug 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend to allow those on the waitlist to attend.
11 - 14 Aug 2026
4 days, 7:00 AM - 6:00 PM
Communications Training Officer Certification Course
Mon 17 Aug 2026
8:00 AM - 12:00 PM (4 hours)
This course speaks to the significance of professional standards for public safety dispatchers and anchors on concepts of customer service and the mission/vision of our public service agencies.
Tue 18 Aug 2026
8:00 AM - 12:00 PM (4 hours)
This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.
Wed 19 Aug 2026
8:00 AM - 12:00 PM (4 hours)
Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.
Thu 20 Aug 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
Tuition free, in person de-escalation training for active U.S. 9-1-1 call takers, dispatchers, and public safety records technicians. Funded through the U.S. Department of Justice COPS grant program. Pre-registration required. Class size is limited. If enrolling mulitple students please put them on one invoice. The course is POST certified in California CCN#1301-21207 Additional state certifications include Michigan TKT2025-6092 The grant is for local, state, city, county, tribal, 9-1-1 dispatchers.
Fri 21 Aug 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.
Fri 28 Aug 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
Tuition free, in person de-escalation training for active U.S. 9-1-1 call takers, dispatchers, and public safety records technicians. Funded through the U.S. Department of Justice COPS grant program. Pre-registration required. Class size is limited. If enrolling mulitple students please put them on one invoice. The course is POST certified in California CCN#1301-21207 Additional state certifications include Michigan TKT2025-6092 The grant is for local, state, city, county, tribal, 9-1-1 dispatchers.
September 2026
Wed 2 Sep 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.
Thu 10 Sep 2026
8:00 AM - 12:00 PM (4 hours)
Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.
Fri 11 Sep 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically designed for 9-1-1 first responders, Records trainers, or professional staff who are tasked with writing daily or weekly observation reports, assigned as communications training officers, training officers, administrative assignments or supervisors overseeing the training program.