October 2025
Mon 27 Oct 2025
8:00 AM - 12:00 PM (4 hours)
This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.
28 - 31 Oct 2025
4 days, 7:00 AM - 6:00 PM
Communications Training Officer Certification Course
Wed 29 Oct 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.
November 2025
Mon 3 Nov 2025
8:00 AM - 12:00 PM (4 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.
Tue 4 Nov 2025
8:00 AM - 12:00 PM (4 hours)
The primary goals of this course are to familiarize 9-1-1 first responders and public safety employees with the courtroom process and the appropriate demeanor for witnesses. All class times listed are Pacific (California) time.
Wed 5 Nov 2025
8:00 AM - 12:00 PM (4 hours)
Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞
7
Nov
Advanced Training Officer - Dispatch and Records
San Diego Sheriff Tech & Info Center
Fri 7 Nov 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.
Thu 13 Nov 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.
Mon 17 Nov 2025
8:00 AM - 12:00 PM (4 hours)
Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.
Tue 18 Nov 2025
8:00 AM - 12:00 PM (4 hours)
Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.
Wed 19 Nov 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.
Thu 20 Nov 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.