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UPCOMING TRAINING & EVENTS

Here is a list of all our upcoming courses, arranged by date. If you're looking for a specific track or course, use the search box and you'll get to the right place. Please note, for all online courses a webcam and microphone are necessary as all students must be on camera and actively participate in the course.

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October 2025

De-escalation Training for Dispatchers

6

Oct

Limited places
8CPT hours

Mon 6 Oct 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Jessica Palomino
Tigran Topadzhikyan
  • $299.00

Mon 6 Oct 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

The primary goals are to increase officer safety and enhance professionalism. All class times listed are Pacific (California) time.

Emotional Intelligence in 9-1-1

7

Oct

Emotional Intelligence in 9-1-1

Newport Beach Jr. Lifeguard Building

Limited places
8CPT hours

Tue 7 Oct 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Newport Beach Jr. Lifeguard Building
Presented by
  • $299.00 excl. Tax

Tue 7 Oct 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

Conflict Management

13

Oct

Conflict Management

Live online

4CPT hours

Mon 13 Oct 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00 excl. Tax

Mon 13 Oct 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

Crisis Communications Skills

14

Oct

Crisis Communications Skills

Live online

Tue 14 Oct 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
Tigran Topadzhikyan
  • $199.00

Tue 14 Oct 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

Leadership Workshop

14

Oct

Leadership Workshop

Newport Beach Jr. Lifeguard Building

32CPT hours

14 - 17 Oct 2025

4 days, 8:00 AM - 5:00 PM

  • Newport Beach Jr. Lifeguard Building
Presented by
  • $1,499.00

14 - 17 Oct 2025

4 days, 8:00 AM - 5:00 PM

This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.

Managing Generations

20

Oct

Managing Generations

Live online

4CPT hours
4STC hours

Mon 20 Oct 2025

11:00 AM - 3:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00 excl. Tax

Mon 20 Oct 2025

11:00 AM - 3:00 PM (4 hours)

This course explores working with and supervising different generations in a public safety communications center.

Dispatch, Legal Update

22

Oct

Dispatch, Legal Update

Live online

Limited places
4CPT hours

Wed 22 Oct 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
Tigran Topadzhikyan
  • $199.00 excl. Tax

Wed 22 Oct 2025

8:00 AM - 12:00 PM (4 hours)

This specialized training course provides essential legal updates for public safety call takers and dispatchers. Participants will gain comprehensive knowledge regarding their legal responsibilities while learning how current policies, state laws, federal mandates, and recent regulatory changes affect their critical role.

Professional Standards

23

Oct

Professional Standards

Live online

4CPT hours

Thu 23 Oct 2025

11:00 AM - 3:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00

Thu 23 Oct 2025

11:00 AM - 3:00 PM (4 hours)

This course speaks to the significance of professional standards for public safety dispatchers and anchors on concepts of customer service and the mission/vision of our public service agencies.

Sovereign Citizen Extremists

24

Oct

Sovereign Citizen Extremists

Live online

4CPT hours

Fri 24 Oct 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
Jessica Palomino
  • $199.00

Fri 24 Oct 2025

8:00 AM - 12:00 PM (4 hours)

This course is designed to provide a basic understanding of the sovereign citizen ideology.

Leadership and Accountability

27

Oct

Leadership and Accountability

Live online

Limited places
4CPT hours

Mon 27 Oct 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00 excl. Tax

Mon 27 Oct 2025

8:00 AM - 12:00 PM (4 hours)

This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.

Communications Training Officer

28

Oct

Communications Training Officer

Live online

40CPT hours

28 - 31 Oct 2025

4 days, 7:00 AM - 6:00 PM

  • Live online
Presented by
Mandi Runnells
Jessica Palomino
  • $999.00

28 - 31 Oct 2025

4 days, 7:00 AM - 6:00 PM

Communications Training Officer Certification Course

Emotional Intelligence in 9-1-1

29

Oct

Emotional Intelligence in 9-1-1

Rohnert Park

8CPT hours

Wed 29 Oct 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Rohnert Park
Presented by
Sheri Jasso
  • $299.00 excl. Tax

Wed 29 Oct 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.