September 2023
Mon 25 Sep 2023
1 day, 5:00 AM - 1:00 PM (8 hours)
This course is designed for Public Safety Dispatchers and reviews the unique stressors associated with 911 as well as provide tools for managing stress.
Thu 28 Sep 2023
8:00 AM - 12:00 PM (4 hours)
Has complacency plagued your 9-1-1 center?
October 2023
Tue 3 Oct 2023
1 day, 8:00 AM - 5:00 PM (9 hours)
Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.
Wed 4 Oct 2023
8:00 AM - 12:00 PM (4 hours)
This course explores working with and supervising different generations in a public safety communications center.
Thu 5 Oct 2023
8:00 AM - 12:00 PM (4 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies. All class times listed are Pacific (California) time.
Wed 11 Oct 2023
8:00 AM - 12:00 PM (4 hours)
Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.
Sat 14 Oct 2023
1 day, 5:00 AM - 1:00 PM (8 hours)
This course is designed for Public Safety Dispatchers and reviews the unique stressors associated with 911 as well as provide tools for managing stress.
Tue 17 Oct 2023
1 day, 8:00 AM - 5:00 PM (9 hours)
The primary goals are to increase officer safety and enhance professionalism. All class times listed are Pacific (California) time.
Wed 18 Oct 2023
8:00 AM - 12:00 PM (4 hours)
This course is designed to provide a basic understanding of the sovereign citizen ideology.
Thu 19 Oct 2023
1 day, 8:00 AM - 5:00 PM (9 hours)
Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.
Fri 20 Oct 2023
8:00 AM - 12:00 PM (4 hours)
The primary goals of this course are to familiarize 9-1-1 first responders and public safety employees with the courtroom process and the appropriate demeanor for witnesses. All class times listed are Pacific (California) time.
24 - 27 Oct 2023
4 days, 8:00 AM - 4:00 PM
This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.
Mon 30 Oct 2023
1 day, 5:00 AM - 1:00 PM (8 hours)
Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.
November 2023
Wed 1 Nov 2023
1 day, 5:00 AM - 2:00 PM (9 hours)
The primary goals are to increase officer safety and enhance professionalism. All class times listed are Pacific (California) time.
1 - 29 Nov 2023
CTO Modular All Wednesdays November
Communications Training Officer Certification Course
Thu 9 Nov 2023
8:00 AM - 12:00 PM (4 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies. All class times listed are Pacific (California) time.
Mon 20 Nov 2023
8:00 AM - 12:00 PM (4 hours)
This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.
December 2023
Fri 1 Dec 2023
8:00 AM - 12:00 PM (4 hours)
The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.
Sat 2 Dec 2023
1 day, 5:00 AM - 1:00 PM (8 hours)
This course is designed for public safety dispatch supervisors, managers and directors.
Tue 5 Dec 2023
8:00 AM - 12:00 PM (4 hours)
Has complacency plagued your 9-1-1 center?
Wed 6 Dec 2023
1 day, 8:00 AM - 5:00 PM (9 hours)
Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.
Wed 13 Dec 2023
1 day, 5:00 AM - 1:00 PM (8 hours)
Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.
January 2024
Tue 9 Jan 2024
1 day, 8:00 AM - 5:00 PM (9 hours)
The primary goals are to increase officer safety and enhance professionalism. All class times listed are Pacific (California) time.
Wed 10 Jan 2024
1 day, 8:00 AM - 5:00 PM (9 hours)
Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.