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UPCOMING TRAINING & EVENTS

Here is a list of all our upcoming courses, arranged by date. If you're looking for a specific track or course, use the search box and you'll get to the right place.

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Live online events

September 2023

25

Sep

Dispatcher Wellness

Live online

Limited places
8CPT hours

Mon 25 Sep 2023

1 day, 5:00 AM - 1:00 PM (8 hours)

  • Live online
Presented by
  • $125.00 excl. Tax

Mon 25 Sep 2023

1 day, 5:00 AM - 1:00 PM (8 hours)

This course is designed for Public Safety Dispatchers and reviews the unique stressors associated with 911 as well as provide tools for managing stress.

28

Sep

Complacency and Critical Decision Making

Live online

Limited places
4CPT hours

Thu 28 Sep 2023

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00 excl. Tax

Thu 28 Sep 2023

8:00 AM - 12:00 PM (4 hours)

Has complacency plagued your 9-1-1 center?

October 2023

3

Oct
Limited places
8CPT hours

Tue 3 Oct 2023

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $125.00

Tue 3 Oct 2023

1 day, 8:00 AM - 5:00 PM (9 hours)

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

4

Oct

Managing Generations

Live online

4CPT hours
4STC hours

Wed 4 Oct 2023

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $125.00 excl. Tax

Wed 4 Oct 2023

8:00 AM - 12:00 PM (4 hours)

This course explores working with and supervising different generations in a public safety communications center.

5

Oct

Active Shooter Situations

Live online

4CPT hours

Thu 5 Oct 2023

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00

Thu 5 Oct 2023

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies. All class times listed are Pacific (California) time.

11

Oct

School Violence

Live online

4CPT hours

Wed 11 Oct 2023

8:00 AM - 12:00 PM (4 hours)

  • Live online
  • $149.00 excl. Tax

Wed 11 Oct 2023

8:00 AM - 12:00 PM (4 hours)

Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.

14

Oct

Dispatcher Wellness

Live online

8CPT hours

Sat 14 Oct 2023

1 day, 5:00 AM - 1:00 PM (8 hours)

  • Live online
Presented by
  • $125.00 excl. Tax

Sat 14 Oct 2023

1 day, 5:00 AM - 1:00 PM (8 hours)

This course is designed for Public Safety Dispatchers and reviews the unique stressors associated with 911 as well as provide tools for managing stress.

17

Oct
8CPT hours

Tue 17 Oct 2023

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $175.00

Tue 17 Oct 2023

1 day, 8:00 AM - 5:00 PM (9 hours)

The primary goals are to increase officer safety and enhance professionalism. All class times listed are Pacific (California) time.

18

Oct

Sovereign Citizen Extremists

Live online

4CPT hours
4STC hours

Wed 18 Oct 2023

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00

Wed 18 Oct 2023

8:00 AM - 12:00 PM (4 hours)

This course is designed to provide a basic understanding of the sovereign citizen ideology.

19

Oct

Dispatch Priming

Live online

Sold out
8CPT hours

Thu 19 Oct 2023

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • Free

Thu 19 Oct 2023

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

20

Oct

Courtroom Testimony

Live online

8CPT hours

Fri 20 Oct 2023

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Tigran Topadzhikyan
Susan Schwartz
  • $149.00

Fri 20 Oct 2023

8:00 AM - 12:00 PM (4 hours)

The primary goals of this course are to familiarize 9-1-1 first responders and public safety employees with the courtroom process and the appropriate demeanor for witnesses. All class times listed are Pacific (California) time.

24

Oct

Leadership Workshop

Newport Beach

Sold out
32CPT hours

24 - 27 Oct 2023

4 days, 8:00 AM - 4:00 PM

  • Newport Beach
Presented by
  • $749.00

24 - 27 Oct 2023

4 days, 8:00 AM - 4:00 PM

This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.

30

Oct

Handling The Rising Tide of Suicide

Live online

Limited places
8CPT hours

Mon 30 Oct 2023

1 day, 5:00 AM - 1:00 PM (8 hours)

  • Live online
Presented by
  • $149.00 excl. Tax

Mon 30 Oct 2023

1 day, 5:00 AM - 1:00 PM (8 hours)

Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.

November 2023

1

Nov
8CPT hours

Wed 1 Nov 2023

1 day, 5:00 AM - 2:00 PM (9 hours)

  • Live online
Presented by
  • $175.00

Wed 1 Nov 2023

1 day, 5:00 AM - 2:00 PM (9 hours)

The primary goals are to increase officer safety and enhance professionalism. All class times listed are Pacific (California) time.

1 - 29 Nov 2023

CTO Modular All Wednesdays November

  • Online
Presented by
Jessica Palomino
Sergio Ortiz
Mandi Runnells
  • $699.00

1 - 29 Nov 2023

CTO Modular All Wednesdays November

Communications Training Officer Certification Course

9

Nov

Active Shooter Situations

Live online

4CPT hours

Thu 9 Nov 2023

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00

Thu 9 Nov 2023

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies. All class times listed are Pacific (California) time.

20

Nov

Leadership and Accountability

Live online

4CPT hours

Mon 20 Nov 2023

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00 excl. Tax

Mon 20 Nov 2023

8:00 AM - 12:00 PM (4 hours)

This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.

December 2023

1

Dec

Conflict Management

Live online

4CPT hours

Fri 1 Dec 2023

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $125.00 excl. Tax

Fri 1 Dec 2023

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

8CPT hours

Sat 2 Dec 2023

1 day, 5:00 AM - 1:00 PM (8 hours)

  • Live online
Presented by
  • $125.00

Sat 2 Dec 2023

1 day, 5:00 AM - 1:00 PM (8 hours)

This course is designed for public safety dispatch supervisors, managers and directors.

5

Dec

Complacency and Critical Decision Making

Live online

4CPT hours

Tue 5 Dec 2023

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00 excl. Tax

Tue 5 Dec 2023

8:00 AM - 12:00 PM (4 hours)

Has complacency plagued your 9-1-1 center?

6

Dec

Dispatch Priming

Live online

Limited places
8CPT hours

Wed 6 Dec 2023

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $199.00 excl. Tax

Wed 6 Dec 2023

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

13

Dec

Handling The Rising Tide of Suicide

Live online

8CPT hours

Wed 13 Dec 2023

1 day, 5:00 AM - 1:00 PM (8 hours)

  • Live online
Presented by
  • $149.00 excl. Tax

Wed 13 Dec 2023

1 day, 5:00 AM - 1:00 PM (8 hours)

Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.

January 2024

9

Jan
8CPT hours

Tue 9 Jan 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $175.00

Tue 9 Jan 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

The primary goals are to increase officer safety and enhance professionalism. All class times listed are Pacific (California) time.

10

Jan

Dispatch Priming

Live online

8CPT hours

Wed 10 Jan 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $199.00

Wed 10 Jan 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

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