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UPCOMING TRAINING & EVENTS

Here is a list of all our upcoming courses, arranged by date. If you're looking for a specific track or course, use the search box and you'll get to the right place. Please note, for all online courses a webcam and microphone are necessary as all students must be on camera and actively participate in the course.

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November 2024

Science of Wellness

6

Nov

Science of Wellness

Live online

Sold out
8CPT hours

Wed 6 Nov 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • Free

Wed 6 Nov 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Dispatch Priming

7

Nov

Dispatch Priming

Live online

Limited places
8CPT hours

Thu 7 Nov 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Ken Hardesty
  • $199.00 excl. Tax

Thu 7 Nov 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

School Violence

18

Nov

School Violence

Live online

4CPT hours

Mon 18 Nov 2024

5:00 AM - 9:00 AM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $149.00 excl. Tax

Mon 18 Nov 2024

5:00 AM - 9:00 AM (4 hours)

Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.

Dispatcher's Role in Critical Incidents

19

Nov

4CPT hours

Tue 19 Nov 2024

5:00 AM - 9:00 AM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $149.00

Tue 19 Nov 2024

5:00 AM - 9:00 AM (4 hours)

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

Active Shooter Situations

20

Nov

Active Shooter Situations

Live online

4CPT hours

Wed 20 Nov 2024

5:00 AM - 9:00 AM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $149.00

Wed 20 Nov 2024

5:00 AM - 9:00 AM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

December 2024

Leadership and Accountability

2

Dec

Leadership and Accountability

Live online

Limited places
8CPT hours

Mon 2 Dec 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $199.00 excl. Tax

Mon 2 Dec 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.

Dispatch Priming

3

Dec

Dispatch Priming

Live online

8CPT hours

Tue 3 Dec 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $199.00 excl. Tax

Tue 3 Dec 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

Science of Wellness

9

Dec

Science of Wellness

Live online

Sold out
8CPT hours

Mon 9 Dec 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • Free

Mon 9 Dec 2024

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Handling the Rising Tide of Suicide

10

Dec

4CPT hours

Tue 10 Dec 2024

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00

Tue 10 Dec 2024

8:00 AM - 12:00 PM (4 hours)

Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.

Complacency and Critical Decision Making

11

Dec

Complacency and Critical Decision Making

Live online

4CPT hours

Wed 11 Dec 2024

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00 excl. Tax

Wed 11 Dec 2024

8:00 AM - 12:00 PM (4 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

De-escalation Training for Dispatchers

12

Dec

Sold out
8CPT hours

Thu 12 Dec 2024

1 day, 5:00 AM - 2:00 PM (9 hours)

  • Live online
Presented by
  • $195.00

Thu 12 Dec 2024

1 day, 5:00 AM - 2:00 PM (9 hours)

The primary goals are to increase officer safety and enhance professionalism. All class times listed are Pacific (California) time.

Managing Generations

16

Dec

Managing Generations

Live online

Limited places
4CPT hours
4STC hours

Mon 16 Dec 2024

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00 excl. Tax

Mon 16 Dec 2024

8:00 AM - 12:00 PM (4 hours)

This course explores working with and supervising different generations in a public safety communications center.

Active Shooter Situations

17

Dec

Active Shooter Situations

Live online

4CPT hours

Tue 17 Dec 2024

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $149.00

Tue 17 Dec 2024

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

School Violence

18

Dec

School Violence

Live online

4CPT hours

Wed 18 Dec 2024

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $149.00 excl. Tax

Wed 18 Dec 2024

8:00 AM - 12:00 PM (4 hours)

Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.

Dispatcher's Role in Critical Incidents

19

Dec

4CPT hours

Thu 19 Dec 2024

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $149.00

Thu 19 Dec 2024

8:00 AM - 12:00 PM (4 hours)

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

Sovereign Citizen Extremists

28

Dec

Sovereign Citizen Extremists

Live online

4CPT hours

Sat 28 Dec 2024

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00

Sat 28 Dec 2024

8:00 AM - 12:00 PM (4 hours)

This course is designed to provide a basic understanding of the sovereign citizen ideology.

January 2025

Trauma Exposure and Management

7

Jan

Trauma Exposure and Management

Live online

4CPT hours

Tue 7 Jan 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $175.00

Tue 7 Jan 2025

8:00 AM - 12:00 PM (4 hours)

This Kim Turner, LLC course explores the emotional toll of being a 9-1-1 dispatcher and provides participants with an understanding of the definition of traumatic stress, as well as the common issues experienced by 9-1-1 professionals who handle multiple traumatic calls.

Professional Standards

22

Jan

Professional Standards

Live online

4CPT hours

Wed 22 Jan 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00

Wed 22 Jan 2025

8:00 AM - 12:00 PM (4 hours)

This course speaks to the significance of professional standards for public safety dispatchers and anchors on concepts of customer service and the mission/vision of our public service agencies.

Advanced Training Officer - Records

24

Jan

Advanced Training Officer - Records

Scottsdale, Arizona

8CPT hours

Fri 24 Jan 2025

1 day, 8:00 AM - 4:00 PM (8 hours)

  • Scottsdale, Arizona
Presented by
Mandi Runnells
  • $249.00 excl. Tax

Fri 24 Jan 2025

1 day, 8:00 AM - 4:00 PM (8 hours)

This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.

Conflict Management

29

Jan

Conflict Management

Live online

4CPT hours

Wed 29 Jan 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00 excl. Tax

Wed 29 Jan 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

Science of Wellness

30

Jan

Science of Wellness

Live online

8CPT hours

Thu 30 Jan 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • Free

Thu 30 Jan 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Communications Training Officer

31

Jan

Communications Training Officer

Live online

40CPT hours

31 Jan 2025 - 3 Feb 2025

4 days, 7:00 AM - 5:00 PM

  • Live online
Presented by
Mandi Runnells
  • $999.00

31 Jan 2025 - 3 Feb 2025

4 days, 7:00 AM - 5:00 PM

Communications Training Officer Certification Course

February 2025

Active Shooter Situations

6

Feb

Active Shooter Situations

Live online

Thu 6 Feb 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
  • $149.00

Thu 6 Feb 2025

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

School Violence

7

Feb

School Violence

Live online

4CPT hours

Fri 7 Feb 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
  • $149.00 excl. Tax

Fri 7 Feb 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.