UPCOMING TRAINING & EVENTS

Mon 30 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

1 - 29 Aug 2025

Modular Format, all Friday's in August, 0800-1700, All 5 sessions required

Communications Training Officer Certification Course

Tue 5 Aug 2025

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Wed 6 Aug 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

Thu 7 Aug 2025

3:00 PM - 7:00 PM (4 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

Mon 11 Aug 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

Wed 13 Aug 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Fri 15 Aug 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the US domestic violent extremists threat landscape and is designed for first responders to include 9-1-1 and field personnel.

Mon 18 Aug 2025

8:00 AM - 12:00 PM (4 hours)

This specialized training course provides essential legal updates for public safety call takers and dispatchers. Participants will gain comprehensive knowledge regarding their legal responsibilities while learning how current policies, state laws, federal mandates, and recent regulatory changes affect their critical role.

Wed 20 Aug 2025

8:00 AM - 12:00 PM (4 hours)

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

Thu 21 Aug 2025

8:00 AM - 10:00 AM (2 hours)

This targeted financial wellness course addresses the specific financial planning needs of 9-1-1 first responders. In just two hours, participants will gain practical strategies tailored to emergency service professionals focused on retirement planning, debt management, and strategic saving.

Wed 27 Aug 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

The goal of this course is to provide students with an understanding of active shooter situations by integrating concepts of field and dispatch operations.

Fri 29 Aug 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.