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UPCOMING TRAINING & EVENTS

Here is a list of all our upcoming courses, arranged by date. If you're looking for a specific track or course, use the search box and you'll get to the right place. Please note, for all online courses a webcam and microphone are necessary as all students must be on camera and actively participate in the course.

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December 2025

Financial Wellness for 9-1-1 First Responders
Limited places
2CPT hours

Tue 16 Dec 2025

11:00 AM - 1:00 PM (2 hours)

  • Live online
Presented by
Jessica Palomino
  • Free

Tue 16 Dec 2025

11:00 AM - 1:00 PM (2 hours)

This targeted financial wellness course addresses the specific financial planning needs of 9-1-1 first responders. In just two hours, participants will gain practical strategies tailored to emergency service professionals focused on retirement planning, debt management, and strategic saving.

Interpersonal Skills and Career Survival

17

Dec

8CPT hours

Wed 17 Dec 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Jessica Palomino
  • $299.00

Wed 17 Dec 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

Dispatch Priming

18

Dec

Dispatch Priming

Live online

Limited places
8CPT hours

Thu 18 Dec 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Jessica Palomino
  • $299.00 excl. Tax

Thu 18 Dec 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

Domestic Terrorism

19

Dec

Domestic Terrorism

Live online

4CPT hours

Fri 19 Dec 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
Jessica Palomino
  • $199.00 excl. Tax

Fri 19 Dec 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the US domestic violent extremists threat landscape and is designed for first responders to include 9-1-1 and field personnel.

January 2026

Science of Wellness

6

Jan

Science of Wellness

Live online

8CPT hours

Tue 6 Jan 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Jessica Palomino
  • Free

Tue 6 Jan 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Interpersonal Skills and Career Survival

13

Jan

8CPT hours

Tue 13 Jan 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Tigran Topadzhikyan
  • $299.00

Tue 13 Jan 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

Complacency and Critical Decision Making

14

Jan

Complacency and Critical Decision Making

Live online

4CPT hours

Wed 14 Jan 2026

3:00 PM - 7:00 PM (4 hours)

  • Live online
Presented by
Rusty Lamm
  • $199.00 excl. Tax

Wed 14 Jan 2026

3:00 PM - 7:00 PM (4 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

Sovereign Citizen Extremists

16

Jan

Sovereign Citizen Extremists

Live online

4CPT hours

Fri 16 Jan 2026

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $199.00

Fri 16 Jan 2026

8:00 AM - 12:00 PM (4 hours)

This course is designed to provide a basic understanding of the sovereign citizen ideology.

Emotional Intelligence in 9-1-1

21

Jan

Emotional Intelligence in 9-1-1

Anaheim

8CPT hours

Wed 21 Jan 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Anaheim
Presented by
Rusty Lamm
  • $299.00 excl. Tax

Wed 21 Jan 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

Stress Management for Supervisors or Managers
4CPT hours

Thu 22 Jan 2026

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $199.00

Thu 22 Jan 2026

8:00 AM - 12:00 PM (4 hours)

This course is designed for public safety dispatch supervisors, managers and directors.

Dispatch, Legal Update

27

Jan

Dispatch, Legal Update

Live online

4CPT hours

Tue 27 Jan 2026

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
David Washington
Tigran Topadzhikyan
  • $199.00 excl. Tax

Tue 27 Jan 2026

8:00 AM - 12:00 PM (4 hours)

This specialized training course provides essential legal updates for public safety call takers and dispatchers. Participants will gain comprehensive knowledge regarding their legal responsibilities while learning how current policies, state laws, federal mandates, and recent regulatory changes affect their critical role.

February 2026

Science of Wellness

2

Feb

Science of Wellness

Live online

8CPT hours

Mon 2 Feb 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Jessica Palomino
Sheri Jasso
  • Free

Mon 2 Feb 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.