September 2025
Thu 18 Sep 2025
8:00 AM - 12:00 PM (4 hours)
This course is designed for public safety dispatch supervisors, managers and directors.
Fri 19 Sep 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically designed for 9-1-1 first responders, Records trainers, or professional staff who are tasked with writing daily or weekly observation reports, assigned as communications training officers, training officers, administrative assignments or supervisors overseeing the training program.
Thu 25 Sep 2025
3:00 PM - 7:00 PM (4 hours)
The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.
October 2025
Wed 1 Oct 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.
Thu 2 Oct 2025
3:00 PM - 7:00 PM (4 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.
Fri 3 Oct 2025
8:00 AM - 12:00 PM (4 hours)
Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.
Mon 6 Oct 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
The primary goals are to increase officer safety and enhance professionalism. All class times listed are Pacific (California) time.
Tue 7 Oct 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.
Mon 13 Oct 2025
8:00 AM - 12:00 PM (4 hours)
The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.
Tue 14 Oct 2025
8:00 AM - 12:00 PM (4 hours)
Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.
14 - 17 Oct 2025
4 days, 8:00 AM - 5:00 PM
This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.
Mon 20 Oct 2025
11:00 AM - 3:00 PM (4 hours)
This course explores working with and supervising different generations in a public safety communications center.