UPCOMING TRAINING & EVENTS

Tue 7 Jan 2025

8:00 AM - 12:00 PM (4 hours)

This Kim Turner, LLC course explores the emotional toll of being a 9-1-1 dispatcher and provides participants with an understanding of the definition of traumatic stress, as well as the common issues experienced by 9-1-1 professionals who handle multiple traumatic calls.

Wed 22 Jan 2025

8:00 AM - 12:00 PM (4 hours)

This course speaks to the significance of professional standards for public safety dispatchers and anchors on concepts of customer service and the mission/vision of our public service agencies.

Fri 24 Jan 2025

1 day, 8:00 AM - 4:00 PM (8 hours)

This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.

Wed 29 Jan 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

Thu 30 Jan 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

31 Jan 2025 - 3 Feb 2025

4 days, 7:00 AM - 5:00 PM

Communications Training Officer Certification Course

Thu 6 Feb 2025

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Fri 7 Feb 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.

Mon 10 Feb 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

Wed 19 Feb 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

Sun 2 Mar 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course explores working with and supervising different generations in a public safety communications center.

11 - 14 Mar 2025

4 days, 8:00 AM - 5:00 PM

This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.