January 2025
31 Jan 2025 - 3 Feb 2025
4 days, 7:00 AM - 5:00 PM
Communications Training Officer Certification Course
February 2025
Wed 5 Feb 2025
1:00 PM - 5:00 PM (4 hours)
This Kim Turner, LLC course explores the emotional toll of being a 9-1-1 dispatcher and provides participants with an understanding of the definition of traumatic stress, as well as the common issues experienced by 9-1-1 professionals who handle multiple traumatic calls.
Thu 6 Feb 2025
8:00 AM - 12:00 PM (4 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.
Fri 7 Feb 2025
8:00 AM - 12:00 PM (4 hours)
Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.
Mon 10 Feb 2025
8:00 AM - 12:00 PM (4 hours)
Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.
Wed 19 Feb 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.
March 2025
Sun 2 Mar 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
This course explores working with and supervising different generations in a public safety communications center.
11 - 14 Mar 2025
4 days, 8:00 AM - 5:00 PM
This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.
Thu 20 Mar 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.
Fri 21 Mar 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.
Mon 24 Mar 2025
8:00 AM - 12:00 PM (4 hours)
Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.
Wed 26 Mar 2025
8:00 AM - 12:00 PM (4 hours)
Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞