February 2026
Mon 16 Feb 2026
8:00 AM - 12:00 PM (4 hours)
Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞
Tue 17 Feb 2026
8:00 AM - 12:00 PM (4 hours)
The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.
Mon 23 Feb 2026
8:00 AM - 12:00 PM (4 hours)
This course explores working with and supervising different generations in a public safety communications center.
Wed 25 Feb 2026
8:00 AM - 12:00 PM (4 hours)
This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.
Thu 26 Feb 2026
3:00 PM - 7:00 PM (4 hours)
This course is designed for public safety dispatch supervisors, managers and directors.
Fri 27 Feb 2026
8:00 AM - 12:00 PM (4 hours)
The course explores the US domestic violent extremists threat landscape and is designed for first responders to include 9-1-1 and field personnel.
March 2026
Sun 1 Mar 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.
Tue 10 Mar 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This Kim Turner, LLC course explores the emotional toll of being a 9-1-1 dispatcher and provides participants with an understanding of the definition of traumatic stress, as well as the common issues experienced by 9-1-1 professionals who handle multiple traumatic calls.
Thu 12 Mar 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.
13 - 16 Mar 2026
4 days, 7:00 AM - 6:00 PM
Communications Training Officer Certification Course
Wed 18 Mar 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.
Mon 23 Mar 2026
8:00 AM - 12:00 PM (4 hours)
This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.