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UPCOMING TRAINING & EVENTS

Here is a list of all our upcoming courses, arranged by date. If you're looking for a specific track or course, use the search box and you'll get to the right place. Please note, for all online courses a webcam and microphone are necessary as all students must be on camera and actively participate in the course.

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April 2025

Crisis Communications Skills

4

Apr

Crisis Communications Skills

Live online

Limited places

Fri 4 Apr 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $149.00

Fri 4 Apr 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

Communications Training Officer

7

Apr

Communications Training Officer

Live online

40CPT hours

7 - 11 Apr 2025

1 week, 8:00 AM - 5:00 PM

  • Live online
Presented by
Mandi Runnells
  • $999.00

7 - 11 Apr 2025

1 week, 8:00 AM - 5:00 PM

Communications Training Officer Certification Course

Science of Wellness

14

Apr

Science of Wellness

Live online

Limited places
8CPT hours

Mon 14 Apr 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Teagan Lugo
  • Free

Mon 14 Apr 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Domestic Violent Extremists

15

Apr

Domestic Violent Extremists

Live online

4CPT hours

Tue 15 Apr 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $149.00 excl. Tax

Tue 15 Apr 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the US domestic violent extremists threat landscape and is designed for first responders to include 9-1-1 and field personnel.

Financial Wellness for 9-1-1 First Responders
Sold out
2CPT hours

Tue 22 Apr 2025

8:00 AM - 10:00 AM (2 hours)

  • Live online
Presented by
  • Free

Tue 22 Apr 2025

8:00 AM - 10:00 AM (2 hours)

This targeted financial wellness course addresses the specific financial planning needs of 9-1-1 first responders. In just two hours, participants will gain practical strategies tailored to emergency service professionals focused on retirement planning, debt management, and strategic saving.

Courtroom Testimony

23

Apr

Courtroom Testimony

Live online

4CPT hours

Wed 23 Apr 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Tigran Topadzhikyan
Susan Schwartz
Teagan Lugo
  • $199.00

Wed 23 Apr 2025

8:00 AM - 12:00 PM (4 hours)

The primary goals of this course are to familiarize 9-1-1 first responders and public safety employees with the courtroom process and the appropriate demeanor for witnesses. All class times listed are Pacific (California) time.

School Violence

28

Apr

School Violence

Live online

4CPT hours

Mon 28 Apr 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $149.00 excl. Tax

Mon 28 Apr 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.

Active Shooter Situations

29

Apr

Active Shooter Situations

Live online

Tue 29 Apr 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
  • $149.00

Tue 29 Apr 2025

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Science of Wellness

30

Apr

Science of Wellness

Live online

8CPT hours

Wed 30 Apr 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Teagan Lugo
  • Free

Wed 30 Apr 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

May 2025

Dispatch Priming

1

May

Dispatch Priming

Live online

8CPT hours

Thu 1 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $199.00 excl. Tax

Thu 1 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

Emotional Intelligence in 9-1-1

9

May

Emotional Intelligence in 9-1-1

Anaheim

8CPT hours

Fri 9 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Anaheim
Presented by
  • $249.00 excl. Tax

Fri 9 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

Interpersonal Skills and Career Survival

14

May

8CPT hours

Wed 14 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $199.00

Wed 14 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.