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UPCOMING TRAINING & EVENTS

Here is a list of all our upcoming courses, arranged by date. If you're looking for a specific track or course, use the search box and you'll get to the right place. Please note, for all online courses a webcam and microphone are necessary as all students must be on camera and actively participate in the course.

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November 2025

Advanced Training Officer - Dispatch and Records

7

Nov

Advanced Training Officer - Dispatch and Records

San Diego Sheriff Tech & Info Center

Sold out
8CPT hours

Fri 7 Nov 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • San Diego Sheriff Tech & Info Center
Presented by
Mandi Runnells
  • $299.00 excl. Tax

Fri 7 Nov 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.

Interpersonal Skills and Career Survival

13

Nov

8CPT hours

Thu 13 Nov 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Jessica Palomino
  • $299.00

Thu 13 Nov 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

School Violence

17

Nov

School Violence

Live online

4CPT hours

Mon 17 Nov 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Tigran Topadzhikyan
Jessica Palomino
David Washington
  • $199.00 excl. Tax

Mon 17 Nov 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.

Handling the Rising Tide of Suicide

18

Nov

4CPT hours

Tue 18 Nov 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Kevin Briggs
Jessica Palomino
David Washington
  • $199.00

Tue 18 Nov 2025

8:00 AM - 12:00 PM (4 hours)

Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.

Dispatch Priming

19

Nov

Dispatch Priming

Live online

8CPT hours

Wed 19 Nov 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Jessica Palomino
Mandi Runnells
  • $299.00 excl. Tax

Wed 19 Nov 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

Science of Wellness

20

Nov

Science of Wellness

Live online

Sold out
8CPT hours

Thu 20 Nov 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Jessica Palomino
  • Free

Thu 20 Nov 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Leadership and Accountability

21

Nov

8CPT hours

Fri 21 Nov 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • El Cajon
Presented by
Mandi Runnells
  • $299.00

Fri 21 Nov 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This essential leadership course is designed for emerging and existing leaders and those seeking promotion in public safety agencies. This presentation is exclusively for 9-1-1 Dispatch and Records Personnel.

Dispatcher's Role in Critical Incidents

24

Nov

4CPT hours

Mon 24 Nov 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
Sheri Jasso
  • $199.00

Mon 24 Nov 2025

8:00 AM - 12:00 PM (4 hours)

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

December 2025

1 - 29 Dec 2025

Modular Format, all Monday's in December, 0800-1700, All 5 sessions required

  • Online
Presented by
Jessica Palomino
Mandi Runnells
  • $999.00

1 - 29 Dec 2025

Modular Format, all Monday's in December, 0800-1700, All 5 sessions required

Communications Training Officer Certification Course

Dispatch, Legal Update

2

Dec

Dispatch, Legal Update

Live online

4CPT hours

Tue 2 Dec 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00 excl. Tax

Tue 2 Dec 2025

8:00 AM - 12:00 PM (4 hours)

This specialized training course provides essential legal updates for public safety call takers and dispatchers. Participants will gain comprehensive knowledge regarding their legal responsibilities while learning how current policies, state laws, federal mandates, and recent regulatory changes affect their critical role.

Science of Wellness

3

Dec

Science of Wellness

Live online

Limited places
8CPT hours

Wed 3 Dec 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Jessica Palomino
Sheri Jasso
  • Free

Wed 3 Dec 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Managing Generations

4

Dec

Managing Generations

Live online

4CPT hours
4STC hours

Thu 4 Dec 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00 excl. Tax

Thu 4 Dec 2025

8:00 AM - 12:00 PM (4 hours)

This course explores working with and supervising different generations in a public safety communications center.