December 2025
Tue 2 Dec 2025
8:00 AM - 12:00 PM (4 hours)
This specialized training course provides essential legal updates for public safety call takers and dispatchers. Participants will gain comprehensive knowledge regarding their legal responsibilities while learning how current policies, state laws, federal mandates, and recent regulatory changes affect their critical role.
Wed 3 Dec 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.
Thu 4 Dec 2025
8:00 AM - 12:00 PM (4 hours)
This course explores working with and supervising different generations in a public safety communications center.
Fri 5 Dec 2025
8:00 AM - 12:00 PM (4 hours)
This course speaks to the significance of professional standards for public safety dispatchers and anchors on concepts of customer service and the mission/vision of our public service agencies.
Mon 8 Dec 2025
8:00 AM - 12:00 PM (4 hours)
This Kim Turner, LLC course explores the emotional toll of being a 9-1-1 dispatcher and provides participants with an understanding of the definition of traumatic stress, as well as the common issues experienced by 9-1-1 professionals who handle multiple traumatic calls.
Tue 9 Dec 2025
8:00 AM - 12:00 PM (4 hours)
Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.
Wed 10 Dec 2025
8:00 AM - 12:00 PM (4 hours)
Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.
Thu 11 Dec 2025
7:00 PM - 11:00 PM (4 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.
Tue 16 Dec 2025
11:00 AM - 1:00 PM (2 hours)
This targeted financial wellness course addresses the specific financial planning needs of 9-1-1 first responders. In just two hours, participants will gain practical strategies tailored to emergency service professionals focused on retirement planning, debt management, and strategic saving.
Wed 17 Dec 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.
Thu 18 Dec 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.