Leadership Pillar

The primary goals of this course are to familiarize 9-1-1 first responders and public safety employees with the courtroom process and the appropriate demeanor for witnesses. All class times listed are Pacific (California) time.

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

This essential leadership course is designed for emerging and existing leaders and those seeking promotion in public safety agencies. This presentation is exclusively for 9-1-1 Dispatch and Records Personnel.

This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.

This course explores working with and supervising different generations in a public safety communications center.

This course speaks to the significance of professional standards for public safety dispatchers and anchors on concepts of customer service and the mission/vision of our public service agencies.

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.