Upcoming Courses and Events

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De-escalation Training for Dispatchers

6

Oct

Limited places
8CPT hours

Mon 6 Oct 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Jessica Palomino
Tigran Topadzhikyan
  • $299.00

Mon 6 Oct 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

The primary goals are to increase officer safety and enhance professionalism. All class times listed are Pacific (California) time.

Emotional Intelligence in 9-1-1

7

Oct

Emotional Intelligence in 9-1-1

Newport Beach Jr. Lifeguard Building

Limited places
8CPT hours

Tue 7 Oct 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Newport Beach Jr. Lifeguard Building
Presented by
  • $299.00 excl. Tax

Tue 7 Oct 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

Conflict Management

13

Oct

Conflict Management

Live online

4CPT hours

Mon 13 Oct 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00 excl. Tax

Mon 13 Oct 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

Crisis Communications Skills

14

Oct

Crisis Communications Skills

Live online

Tue 14 Oct 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
Tigran Topadzhikyan
  • $199.00

Tue 14 Oct 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

Leadership Workshop

14

Oct

Leadership Workshop

Newport Beach Jr. Lifeguard Building

32CPT hours

14 - 17 Oct 2025

4 days, 8:00 AM - 5:00 PM

  • Newport Beach Jr. Lifeguard Building
Presented by
  • $1,499.00

14 - 17 Oct 2025

4 days, 8:00 AM - 5:00 PM

This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.

Managing Generations

20

Oct

Managing Generations

Live online

4CPT hours
4STC hours

Mon 20 Oct 2025

11:00 AM - 3:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00 excl. Tax

Mon 20 Oct 2025

11:00 AM - 3:00 PM (4 hours)

This course explores working with and supervising different generations in a public safety communications center.

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