Upcoming Courses and Events

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Dispatch Priming

30

Jun

Dispatch Priming

Live online

Limited places
8CPT hours

Mon 30 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Teagan Lugo
Jessica Palomino
Ken Hardesty
  • $199.00 excl. Tax

Mon 30 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

2 - 30 Aug 2025

Modular Format, all Saturday's in August, 0800-1700, All 5 sessions required

  • Online
Presented by
Jessica Palomino
Mandi Runnells
  • $999.00

2 - 30 Aug 2025

Modular Format, all Saturday's in August, 0800-1700, All 5 sessions required

Communications Training Officer Certification Course

Active Shooter Situations

5

Aug

Active Shooter Situations

Live online

Tue 5 Aug 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00

Tue 5 Aug 2025

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Crisis Communications Skills

6

Aug

Crisis Communications Skills

Live online

Wed 6 Aug 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Vicente De La Torre
Jessica Palomino
  • $199.00

Wed 6 Aug 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

Complacency and Critical Decision Making

7

Aug

Complacency and Critical Decision Making

Live online

4CPT hours

Thu 7 Aug 2025

3:00 PM - 7:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00 excl. Tax

Thu 7 Aug 2025

3:00 PM - 7:00 PM (4 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

Conflict Management

11

Aug

Conflict Management

Live online

4CPT hours

Mon 11 Aug 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00 excl. Tax

Mon 11 Aug 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

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