OUR MISSION
Our mission is to bridge the gap in public safety between field and 9-1-1 first responders through training and consulting services.
Upcoming Courses and Events
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Mon 30 Jun 2025
1 day, 8:00 AM - 5:00 PM (9 hours)
Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.
2 - 30 Aug 2025
Modular Format, all Saturday's in August, 0800-1700, All 5 sessions required
Communications Training Officer Certification Course
Tue 5 Aug 2025
8:00 AM - 12:00 PM (4 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.
Wed 6 Aug 2025
8:00 AM - 12:00 PM (4 hours)
Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.
Thu 7 Aug 2025
3:00 PM - 7:00 PM (4 hours)
Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞
Mon 11 Aug 2025
8:00 AM - 12:00 PM (4 hours)
The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.
PILLARS OF TRAINING
Explore our courses offered online or in-person.
Active Assailant & Critical Incidents Pillar
Courses designed with a holistic approach with considerations for 9-1-1 first responders and field first responders ranging from Active Shooter to Outlaw Motorcycle Gangs.
Leadership Pillar
Real-world leadership courses facilitated online and in-person. The courses challenge students in a thoughtful and considerate way and are designed for real 9-1-1 challenges.
Retention Pillar
Recruitment and training are the foundation for your PSAP. Our Communications Training Officer certification course and Advanced Training Officer (Advanced CTO) courses support your programs so your trainers transition to highly effective teachers.
Wellness Pillar
Most of our courses in this pillar are designed for understanding and managing the unique stressors associated with working as a 9-1-1 first responder. We also offer a Wellness course for field first responders.