Upcoming Courses and Events

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School Violence

28

Apr

School Violence

Live online

4CPT hours

Mon 28 Apr 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Ken Hardesty
  • $149.00 excl. Tax

Mon 28 Apr 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.

Active Shooter Situations

29

Apr

Active Shooter Situations

Live online

Tue 29 Apr 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
  • $149.00

Tue 29 Apr 2025

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Science of Wellness

30

Apr

Science of Wellness

Live online

8CPT hours

Wed 30 Apr 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Teagan Lugo
  • Free

Wed 30 Apr 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Dispatch Priming

1

May

Dispatch Priming

Live online

8CPT hours

Thu 1 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $199.00 excl. Tax

Thu 1 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

Emotional Intelligence in 9-1-1

9

May

Emotional Intelligence in 9-1-1

Anaheim

8CPT hours

Fri 9 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Anaheim
Presented by
  • $249.00 excl. Tax

Fri 9 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

Interpersonal Skills and Career Survival

14

May

8CPT hours

Wed 14 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
  • $199.00

Wed 14 May 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

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