Upcoming Courses and Events

Can't find the course you're looking for? Use the search box just below.

Leadership and Accountability

27

Oct

Leadership and Accountability

Live online

Limited places
4CPT hours

Mon 27 Oct 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00 excl. Tax

Mon 27 Oct 2025

8:00 AM - 12:00 PM (4 hours)

This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.

Communications Training Officer

28

Oct

Communications Training Officer

Live online

Limited places
40CPT hours

28 - 31 Oct 2025

4 days, 7:00 AM - 6:00 PM

  • Live online
Presented by
Mandi Runnells
Jessica Palomino
  • $999.00

28 - 31 Oct 2025

4 days, 7:00 AM - 6:00 PM

Communications Training Officer Certification Course

Emotional Intelligence in 9-1-1

29

Oct

Emotional Intelligence in 9-1-1

Rohnert Park

8CPT hours

Wed 29 Oct 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Rohnert Park
Presented by
Sheri Jasso
  • $299.00 excl. Tax

Wed 29 Oct 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

Active Shooter Situations

3

Nov

Active Shooter Situations

Live online

Mon 3 Nov 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
  • $199.00

Mon 3 Nov 2025

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Courtroom Testimony

4

Nov

Courtroom Testimony

Live online

4CPT hours

Tue 4 Nov 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Tigran Topadzhikyan
Susan Schwartz
Jessica Palomino
  • $199.00

Tue 4 Nov 2025

8:00 AM - 12:00 PM (4 hours)

The primary goals of this course are to familiarize 9-1-1 first responders and public safety employees with the courtroom process and the appropriate demeanor for witnesses. All class times listed are Pacific (California) time.

Complacency and Critical Decision Making

5

Nov

Complacency and Critical Decision Making

Live online

4CPT hours

Wed 5 Nov 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Jessica Palomino
Rusty Lamm
  • $199.00 excl. Tax

Wed 5 Nov 2025

8:00 AM - 12:00 PM (4 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

View all courses and events

SEARCH FOR A COURSE