Upcoming Courses and Events

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Handling the Rising Tide of Suicide

12

Jun

4CPT hours

Thu 12 Jun 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
  • $149.00

Thu 12 Jun 2025

8:00 AM - 12:00 PM (4 hours)

Strategies for public safety dispatchers for handling suicidal callers. All class times listed are Pacific (California) time.

Advanced Training Officer - Records

13

Jun

Advanced Training Officer - Records

Ontario

Sold out
8CPT hours

Fri 13 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Ontario
Presented by
Mandi Runnells
  • $249.00 excl. Tax

Fri 13 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.

Conflict Management

18

Jun

Conflict Management

Live online

4CPT hours

Wed 18 Jun 2025

8:00 AM - 12:00 PM (4 hours)

  • Live online
Presented by
Teagan Lugo
  • $149.00 excl. Tax

Wed 18 Jun 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

Emotional Intelligence in 9-1-1

20

Jun

Emotional Intelligence in 9-1-1

Santa Rosa

8CPT hours

Fri 20 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Santa Rosa
Presented by
  • $249.00 excl. Tax

Fri 20 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

Dispatch Priming

30

Jun

Dispatch Priming

Live online

8CPT hours

Mon 30 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Live online
Presented by
Teagan Lugo
  • $199.00 excl. Tax

Mon 30 Jun 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

2 - 30 Aug 2025

Modular Format, all Saturday's in August, 0800-1700, All 5 sessions required

  • Online
Presented by
Jessica Palomino
Mandi Runnells
  • $999.00

2 - 30 Aug 2025

Modular Format, all Saturday's in August, 0800-1700, All 5 sessions required

Communications Training Officer Certification Course

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