OUR MISSION
Our mission is to bridge the gap in public safety between field and 9-1-1 first responders through training and consulting services.
Upcoming Courses and Events
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Mon 18 May 2026
1 day, 5:00 AM - 2:00 PM (9 hours)
Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.
Tue 19 May 2026
8:00 AM - 12:00 PM (4 hours)
Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.
Tue 26 May 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.
Wed 27 May 2026
1 day, 8:00 AM - 5:00 PM (9 hours)
This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.
Wed 27 May 2026
8:00 AM - 12:00 PM (4 hours)
This course is designed for public safety dispatch supervisors, managers and directors.
Wed 27 May 2026
3:00 PM - 7:00 PM (4 hours)
This course is designed for public safety dispatch supervisors, managers and directors.
PILLARS OF TRAINING
Explore our courses offered online or in-person.
Active Assailant & Critical Incidents Pillar
Courses designed with a holistic approach with considerations for 9-1-1 first responders and field first responders ranging from Active Shooter to Outlaw Motorcycle Gangs.
Leadership Pillar
Real-world leadership courses facilitated online and in-person. The courses challenge students in a thoughtful and considerate way and are designed for real 9-1-1 challenges.
Retention Pillar
Recruitment and training are the foundation for your PSAP. Our Communications Training Officer certification course and Advanced Training Officer (Advanced CTO) courses support your programs so your trainers transition to highly effective teachers.
Wellness Pillar
Most of our courses in this pillar are designed for understanding and managing the unique stressors associated with working as a 9-1-1 first responder. We also offer a Wellness course for field first responders.