UPCOMING TRAINING & EVENTS

Thu 5 Feb 2026

8:00 AM - 12:00 PM (4 hours)

This specialized training course provides essential legal updates for public safety call takers and dispatchers. Participants will gain comprehensive knowledge regarding their legal responsibilities while learning how current policies, state laws, federal mandates, and recent regulatory changes affect their critical role.

Tue 10 Feb 2026

3:00 PM - 7:00 PM (4 hours)

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

Thu 12 Feb 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically designed for 9-1-1 first responders, Records trainers, or professional staff who are tasked with writing daily or weekly observation reports, assigned as communications training officers, training officers, administrative assignments or supervisors overseeing the training program.

Thu 12 Feb 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Mon 16 Feb 2026

8:00 AM - 12:00 PM (4 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

Tue 17 Feb 2026

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

Mon 23 Feb 2026

8:00 AM - 12:00 PM (4 hours)

This course explores working with and supervising different generations in a public safety communications center.

Wed 25 Feb 2026

8:00 AM - 12:00 PM (4 hours)

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

Thu 26 Feb 2026

3:00 PM - 7:00 PM (4 hours)

This course is designed for public safety dispatch supervisors, managers and directors.

Fri 27 Feb 2026

8:00 AM - 12:00 PM (4 hours)

The course explores the US domestic violent extremists threat landscape and is designed for first responders to include 9-1-1 and field personnel.

Sun 1 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Tue 10 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This Kim Turner, LLC course explores the emotional toll of being a 9-1-1 dispatcher and provides participants with an understanding of the definition of traumatic stress, as well as the common issues experienced by 9-1-1 professionals who handle multiple traumatic calls.

Thu 12 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

13 - 16 Mar 2026

4 days, 7:00 AM - 6:00 PM

Communications Training Officer Certification Course

Wed 18 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.

Mon 23 Mar 2026

8:00 AM - 12:00 PM (4 hours)

This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.

Tue 24 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Wed 25 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

Thu 26 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

Public Safety Calltakers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techiques specific to critcal situations.

Fri 27 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.

Sat 28 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

31 Mar 2026 - 3 Apr 2026

4 days, 8:00 AM - 5:00 PM

This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff.

Wed 1 Apr 2026

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.