UPCOMING TRAINING & EVENTS

Mon 8 Dec 2025

8:00 AM - 12:00 PM (4 hours)

This Kim Turner, LLC course explores the emotional toll of being a 9-1-1 dispatcher and provides participants with an understanding of the definition of traumatic stress, as well as the common issues experienced by 9-1-1 professionals who handle multiple traumatic calls.

Tue 9 Dec 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Calltakers and Dispatchers increasingly deal with reports of violence in school settings. This course explores communications techniques, identification of resources, and techniques related to violent campus events.

Wed 10 Dec 2025

8:00 AM - 12:00 PM (4 hours)

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

Thu 11 Dec 2025

7:00 PM - 11:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Tue 16 Dec 2025

11:00 AM - 1:00 PM (2 hours)

This targeted financial wellness course addresses the specific financial planning needs of 9-1-1 first responders. In just two hours, participants will gain practical strategies tailored to emergency service professionals focused on retirement planning, debt management, and strategic saving.

Wed 17 Dec 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

Thu 18 Dec 2025

1 day, 8:00 AM - 5:00 PM (9 hours)

Research data suggests evidence that field personnel may be negatively influenced by dispatch priming. By developing a deeper understanding of the cognitive processes of both officers and dispatchers, the course intends to introduce the concept of priming.

Fri 19 Dec 2025

8:00 AM - 12:00 PM (4 hours)

The course explores the US domestic violent extremists threat landscape and is designed for first responders to include 9-1-1 and field personnel.

Tue 6 Jan 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Tue 13 Jan 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

Wed 14 Jan 2026

3:00 PM - 7:00 PM (4 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

Fri 16 Jan 2026

8:00 AM - 12:00 PM (4 hours)

This course is designed to provide a basic understanding of the sovereign citizen ideology.

Wed 21 Jan 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

Thu 22 Jan 2026

8:00 AM - 12:00 PM (4 hours)

This course is designed for public safety dispatch supervisors, managers and directors.

Tue 27 Jan 2026

8:00 AM - 12:00 PM (4 hours)

This specialized training course provides essential legal updates for public safety call takers and dispatchers. Participants will gain comprehensive knowledge regarding their legal responsibilities while learning how current policies, state laws, federal mandates, and recent regulatory changes affect their critical role.

Mon 2 Feb 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Wed 4 Feb 2026

8:00 AM - 12:00 PM (4 hours)

This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies.

Thu 5 Feb 2026

8:00 AM - 12:00 PM (4 hours)

This specialized training course provides essential legal updates for public safety call takers and dispatchers. Participants will gain comprehensive knowledge regarding their legal responsibilities while learning how current policies, state laws, federal mandates, and recent regulatory changes affect their critical role.

Tue 10 Feb 2026

3:00 PM - 7:00 PM (4 hours)

Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techniques specific to critical situations. All class times listed are Pacific (California) time.

Thu 12 Feb 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically designed for 9-1-1 first responders, Records trainers, or professional staff who are tasked with writing daily or weekly observation reports, assigned as communications training officers, training officers, administrative assignments or supervisors overseeing the training program.

Thu 12 Feb 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically tailored for current 9-1-1 first responders and is open to all active 9-1-1 first responders. It is POST-certified in California, NMLEA-certified in New Mexico, and approved in Michigan. Please note, If you fail to attend without canceling or transferring, you will be ineligible for future free training (any subject) from our company. Please cancel or transfer your registration at least 14 days before the class if you cannot attend.

Mon 16 Feb 2026

8:00 AM - 12:00 PM (4 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

Tue 17 Feb 2026

8:00 AM - 12:00 PM (4 hours)

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.

Mon 23 Feb 2026

8:00 AM - 12:00 PM (4 hours)

This course explores working with and supervising different generations in a public safety communications center.

Wed 25 Feb 2026

8:00 AM - 12:00 PM (4 hours)

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

Thu 26 Feb 2026

3:00 PM - 7:00 PM (4 hours)

This course is designed for public safety dispatch supervisors, managers and directors.

Fri 27 Feb 2026

8:00 AM - 12:00 PM (4 hours)

The course explores the US domestic violent extremists threat landscape and is designed for first responders to include 9-1-1 and field personnel.

Tue 10 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This Kim Turner, LLC course explores the emotional toll of being a 9-1-1 dispatcher and provides participants with an understanding of the definition of traumatic stress, as well as the common issues experienced by 9-1-1 professionals who handle multiple traumatic calls.

Thu 12 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

13 - 16 Mar 2026

4 days, 7:00 AM - 6:00 PM

Communications Training Officer Certification Course

Wed 18 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course is specifically for Records technicians, clerks, and trainers. It equips training officers with the knowledge and skills necessary to effectively train and mentor new hires.

Mon 23 Mar 2026

8:00 AM - 12:00 PM (4 hours)

This is a basic leadership course designed for emerging leaders or those wishing to promote in a public safety agency. It is also a good refresher for those in leadership positions. It is designed for 9-1-1 first responders and professional staff.

Tue 24 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

The goal of this course is to provide students with an understanding of active shooter situations by integrating concepts of field and dispatch operations.

Wed 25 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

Thu 26 Mar 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

Public Safety Calltakers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techiques specific to critcal situations.