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UPCOMING TRAINING & EVENTS

Here is a list of all our upcoming courses, arranged by date. If you're looking for a specific track or course, use the search box and you'll get to the right place. Please note, for all online courses a webcam and microphone are necessary as all students must be on camera and actively participate in the course.

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January 2026

Emotional Intelligence in 9-1-1

21

Jan

Emotional Intelligence in 9-1-1

Anaheim

8CPT hours

Wed 21 Jan 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Anaheim
Presented by
Rusty Lamm
  • $299.00 excl. Tax
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Wed 21 Jan 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.

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April 2026

Complacency and Critical Decision Making

29

Apr

Complacency and Critical Decision Making

Anaheim

Wed 29 Apr 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Anaheim
Presented by
  • $299.00 excl. Tax
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Wed 29 Apr 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

Has complacency plagued your 9-1-1 center? 🚨 Elevate Your 9-1-1 Expertise! 🚨 Don't let routine dull your edge. Enroll in our 9-1-1 Complacency Course now and rekindle your passion for life-saving response. Secure your spot and champion excellence in emergency communications! 💼📞

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Interpersonal Skills and Career Survival

30

Apr

Interpersonal Skills and Career Survival

Anaheim

8CPT hours

Thu 30 Apr 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

  • Anaheim
Presented by
  • $299.00
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Thu 30 Apr 2026

1 day, 8:00 AM - 5:00 PM (9 hours)

Navigate different personality types and conflict in the dispatch communications center. All class times listed are Pacific (California) time.

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