The goals of the Communications Training Officer (CTO) course are to prepare public safety dispatchers to effectively transition to the role of a teacher by leveraging their technical skill set and experience and coupling it with the incorporation of adult learning concepts. The course also reviews the principles in evaluating performance, teaching Millennials and Gen Z, and basic conflict resolution skills. The course is designed to adequately prepare new and experienced trainers to successfully teach newly hired public safety dispatchers.
Under the instruction provided by a qualified instructor(s) each student will acheive the following learning outcomes:
If the class is CalOES approved for reimbursement you will receive the branch notification as part of the registration confirmation or you may download it here.
Current public safety dispatchers or telecommunicators. All class times listed are Pacific (California) time.