Emotional Intelligence in 9-1-1
The purpose of this course is to familiarize 9-1-1 dispatchers with the concept of Emotional Intelligence (EI), its application in emergency 9-1-1 and professional contexts.
Description
In the high-stakes world of emergency dispatch, your emotional intelligence can mean the difference between chaos and clarity. Our specialized EI training course empowers 9-1-1 dispatchers to perform at their peak when seconds count.
Why This Course Matters
Every day, you're the vital link between emergency responders and those in crisis. This innovative program helps you:
- Handle high-pressure situations with enhanced composure
- Build stronger connections with callers and first responders
- Make critical decisions with greater confidence
- Reduce workplace stress and prevent burnout
What You'll Learn
Through interactive online sessions led by experienced emergency response professionals, you'll:
- Master the core components of emotional intelligence in emergency communications
- Discover your personal EI strengths through validated assessments
- Develop practical strategies for managing challenging calls
Innovative Learning Experience
Our dynamic virtual classroom features:
- Real-time discussions with peers nationwide
- Interactive polling and scenario-based learning
- Small group breakout sessions for skill practice
Who Should Attend
This course is specifically designed for:
- 9-1-1 Dispatchers and Call-Takers
- Emergency Communications Supervisors
- Public Safety Communications Training Officers
- Communications Managers
Prerequisites
Current public safety 9-1-1 first responder.
CalOES ATA Reimbursement Approvals
If the course is eligible for reimbursement the authorization notice will be posted on the website.