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Dispatcher's Role in Critical Incidents

This course offers a comprehensive exploration into the multifaceted role of public safety dispatchers during critical incidents, presenting a holistic view across natural disasters, criminal activities, and tactical operations. It delves into the dispatcher's pivotal role from both the dispatch center and field operations perspectives.

Description

Guided by experienced instructors, participants will:

  • Gain a deep understanding of critical incidents and their effects on dispatch operations.
  • Learn to identify essential resources and considerations for officer safety in the midst of critical incidents.
  • Develop the ability to analyze critical incident scenarios, leading to the creation of operational checklists or resource guides for effective dispatch management.
  • Discover valuable information on managing stress and emotional well-being in relation to critical incidents.

CalOES ATA Reimbursement Approvals

If the class is CalOES approved for reimbursement, you will receive the branch notification as part of your registration confirmation or you may download it here.

Prerequisites

Public safety dispatchers and call-takers

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