Managing Generations

This course explores working with and supervising different generations in a public safety communications center with specific emphasis on recruiting, training and retaining Millennials and preparing for the future with Gen Z.  A very basic review of wellness is also included in the course as it is imperative we understand the dynamics of stress and create healthy habits to ensure our longevity in our 9-1-1 careers. 

Under the instruction provided by a qualified instructor(s) each student will acheive the following learning outcomes:

• Describe the general composition of generations.
• Identify and construct recruitment plans for generations
• Preparing the workplace for Generation Z
• Discovering retention methods for Millennials in the workplace.

Current public safety dispatchers or telecommunicators.