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Conflict Management

The course explores the common characteristics of conflict and bullying behavior including identifying tools and resources to improve workplace communication. All class times listed are Pacific (California) time.


This course is designed specifically for 9-1-1 communications personnel to identify characteristics of conflict and bullying behavior in the dispatch center. Solving horrible behavior will not happen overnight but we will present tools and resources your dispatchers can choose to put to work to manage miscommunication, aggressive behavior, and work together to manage conflict in the workplace.

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