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Public Safety Calltakers and Dispatchers increasingly deal with callers in crisis and this courses explores communication techiques specific to critcal situations.
This course explores communications techniques in situations like active shooter, suicidal caller, terrorist events or other major critical incidents where the caller is in crisis.
Under the instruction provided by a qualified instructor(s) the following learning objectives will be achieved:
Current public safety dispatchers, telecommunicators, call-takers, and supervisors.
If the class is CalOES approved for ATA reimbursement you will receive the branch notification as part of your registration confirmation.