Professional Standards

This course speaks to the significance of professional standards for public safety dispatchers as they combine customer service philosophies, mission/vision statement, and quality assurance to deliver the highest standards of service to the community. 

Under the instruction provided by a qualified instructor(s) each student will achieve the following learning outcomes:

• Identify opportunities for positive community engagement and interaction.
• Identify various behaviors that are consistent with the 6 Pillars of Character
• Justify how their mission/vision statement supports the function, purpose, and reason for existence of their dispatch center.

If the class is CalOES approved for reimbursement you will receive the branch notification as part of the registration confirmation.

Current public safety dispatchers or telecommunicators.